Areas of Law / Consumer Law

We are all consumers, whether it be doing the weekly shop, buying that dream holiday or paying the household bills.

If you’ve paid for goods and services that aren’t up to scratch, as a consumer you’re fully entitled to challenge this in order to put things right.

Your rights

Legally, when you buy or pay for practically any product or service, you have “entered a contract”. Whilst this might sound complicated – its not! There are all kinds of laws to protect you if something goes wrong with your purchase. These are known as your consumer rights.

Our free legal advice covers a range of common problems and what you can do to challenge or get your money back if something isn’t up to scratch, including;

  • Contracts with utilities and household bills
  • Faulty goods
  • Goods not being “as described”
  • Repairs and home improvements
  • Returning goods
  • Supply of services
  • Warranties

I still can’t find the answer to my consumer rights question

Whether you need further advice or for a product specific query, get in touch with one of our legal advisors today. Simply write your question in the box and our lawyers will handle the rest. Easy.

Free consumer legal advice at your fingertips.

Consumer Law Questions

I bought some furniture which arrived chipped and scratched, although none of the packaging it arrived in was damaged. The store in the meantime has gone out of business. But since the furniture arrived direct from the manufacturer I wonder whether I’m entitled to take up my complaint with them? They say they can’t help.

My daughters and I joined a gym six months ago, paying via a credit agreement with a finance company. The gym has closed down temporarily, and I wondered whether we’re entitled to cancel the credit agreement in the circumstances.

I bought a leather suite from a store in September. Within three days I was on the ‘phone complaining about its appearance and numerous flaws. We had several visits from store representatives, and they’ve now agreed to repair it. I don’t think this is satisfactory. I bought a brand new suite, and that’s what I think I’m entitled to. What are my rights?

My neighbour had a conservatory built by a well-known firm. Recently the door wouldn’t fit properly, and she contacted the conservatory firm under the 10-year guarantee. She was told however that the firm had been taken over, and the guarantee was no longer binding. What’s the purpose of a guarantee if you’re not protected in such cases?

Four months ago I lent my son the money to buy a car. We bought one described as “a good runner and mechanically sound” for £1300 from a dealer. Within four weeks the head gasket had cracked. The garage blames my son, saying he shouldn’t have driven it without water, but I believe the garage knew there was a problem. Is there any way we can get our money back?

I missed the coach taking me on holiday because the taxi I’d booked was three-quarters of an hour late. Is there any action I can take about this? The manager of the taxi firm said he only had a limited number of vehicles and I should have allowed more time.

We bought some double-glazed windows from a firm which made great play of its good name and guarantees in its advertising. However when we made a claim under the guarantee we got a letter back saying the business had been sold to another firm which doesn’t accept liability for the original firm’s guarantees. Meanwhile the “new” firm continues to trade from the same address, using the same vans and the same logo, but with none of the obligations.

My ex son-in-law bought my granddaughter a mobile ‘phone, which failed during the warranty period. However the manufacturer won’t honour the warranty because it had been fitted with a counterfeit case by the retailer. Now the retailer won’t refund the money because I wasn’t the purchaser of the ‘phone.

Could you explain the law regarding cash deposits? My son intended buying a parrot and put down a £50 deposit at the pet shop. He mentioned the bird in passing to his GP, who advised him against it, since my son suffers from asthma. However the pet shop has refused to give him his money back.

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