I bought some furniture which arrived chipped and scratched, although none of the packaging it arrived in was damaged. The store in the meantime has gone out of business. But since the furniture arrived direct from the manufacturer I wonder whether I’m entitled to take up my complaint with them? They say they can’t help.
The manufacturers may have provided a warranty for the furniture, which you should investigate, and if you bought the goods on credit you will have a possible claim against the finance company. Otherwise I’m afraid you had a contract with the store, not the manufacturer, so the manufacturer is not responsible to you for the quality of the furniture. It’s just possible, although unlikely, that you will receive some recompense from the receivers brought in to wind up the store.