Areas of Law / Consumer Law

We are all consumers, whether it be doing the weekly shop, buying that dream holiday or paying the household bills.

If you’ve paid for goods and services that aren’t up to scratch, as a consumer you’re fully entitled to challenge this in order to put things right.

Your rights

Legally, when you buy or pay for practically any product or service, you have “entered a contract”. Whilst this might sound complicated – its not! There are all kinds of laws to protect you if something goes wrong with your purchase. These are known as your consumer rights.

Our free legal advice covers a range of common problems and what you can do to challenge or get your money back if something isn’t up to scratch, including;

  • Contracts with utilities and household bills
  • Faulty goods
  • Goods not being “as described”
  • Repairs and home improvements
  • Returning goods
  • Supply of services
  • Warranties

I still can’t find the answer to my consumer rights question

Whether you need further advice or for a product specific query, get in touch with one of our legal advisors today. Simply write your question in the box and our lawyers will handle the rest. Easy.

Free consumer legal advice at your fingertips.

Consumer Law Questions

Several months ago my daughter paid a £500 deposit for a wedding reception at a hotel over Christmas. The marriage is off, and my daughter asked for her money back, but the hotel says it has a policy of not returning deposits. Can we get them to refund the money?

I bought a new gas boiler last year. Within six weeks it broke down, and the firm quickly repaired it. Three months later the same valve failed again and a different technician told me he couldn’t say how long the new one would last. What rights will I have when the warranty period has elapsed?

I ordered some kitchen units. When they were delivered they were wider than the ones I ordered, and the fitter was going to cut them down to size. I asked him to stop what he was doing and send the units back. Can I cancel the contract and reclaim my deposit?

When our new leather suite was delivered there was a fault with it. The shop sent it back to the manufacturer, but they didn’t accept there was a fault and, two months later, returned it to the shop. However the shop manager agrees that there’s a manufacturing fault. Where do we go from here?

Last September I started a computer training course, which cost £2500. However I have discovered that the software firm is scrapping one of the exams at the end of the year. I have tried to cancel the course and get my money back but without success. What do you recommend?

I bought a house two years ago, and it was pointed out during the purchase that the double glazing had a ten-year guarantee. I soon noticed that there was a problem with a door and a window. I contacted the double glazing suppliers, but they refused to come out, saying the guarantee was “not transferable”. Is this the case?

A finance company I was dealing with gave incorrect information to the credit reference agencies. The company has confirmed that the information was incorrect and that they have asked the agencies to alter their records, but I have recently been refused credit again. I found this humiliating and embarrassing. Do we have a claim for compensation?

I used a rust prevention product while renovating a car, but within months the rust started to come through again in blisters. I will now have to start all over again, which will result in additional cost. I have photos taken while using the product. Do I have a claim for my extra costs, and would this be against the manufacturer or the retailer?

In anticipation of coming into some money I went to a garage, chose a car and was asked to leave a deposit of £200. Four days later I discovered I was to receive much less than I’d thought, so I cancelled my order. I guessed there would be a penalty to pay, so I wrote suggesting £100. However they refuse to discuss it.

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