Areas of Law / Consumer Law

We are all consumers, whether it be doing the weekly shop, buying that dream holiday or paying the household bills.

If you’ve paid for goods and services that aren’t up to scratch, as a consumer you’re fully entitled to challenge this in order to put things right.

Your rights

Legally, when you buy or pay for practically any product or service, you have “entered a contract”. Whilst this might sound complicated – its not! There are all kinds of laws to protect you if something goes wrong with your purchase. These are known as your consumer rights.

Our free legal advice covers a range of common problems and what you can do to challenge or get your money back if something isn’t up to scratch, including;

  • Contracts with utilities and household bills
  • Faulty goods
  • Goods not being “as described”
  • Repairs and home improvements
  • Returning goods
  • Supply of services
  • Warranties

I still can’t find the answer to my consumer rights question

Whether you need further advice or for a product specific query, get in touch with one of our legal advisors today. Simply write your question in the box and our lawyers will handle the rest. Easy.

Free consumer legal advice at your fingertips.

Consumer Law Questions

On our credit card statement a few months ago we were charged £154 for a transaction we knew nothing about. We weren’’t able to trace the firm and when we queried the charge the money was credited to our account, but the same thing has happened every month since.

I’ve had an estimate for some replacement windows. I paid a £200 deposit, but I’ve since changed my mind about going ahead with it. The company says I can’t cancel the job at his stage, is this correct?

We recently bought an oil-fired combined cooker and central heating boiler. We were concerned that it would be noisy, but went ahead with the purchase after the manager of the shop gave us a demonstration in the showroom. When the cooker was installed it was so noisy we went back to the shop, only to discover that the demonstration model was gas-fired! Do we have any right to ask them to change the cooker?

My wife received an application form for a credit card from one of the banks but when she sent it off she was turned down. She has provided evidence of £8,000 in savings and various other things they’’ve asked for, but they won’t divulge exactly what they have against her.

A year ago we bought a £600 colour TV set on credit, but the store has now closed down. So far we’’ve paid off £160 to their agents, will our payments be affected by the firm going into receivership?

We put down a £300 deposit on a £1600 antique fireplace but we’’ve had a family crisis and can’’t afford the money. I rang the shop and they offered to refund half my deposit, but I told them that wasn’’t good enough. Now I’’ve had a letter saying I can’t have any money back and I’’m lucky they’’re not suing me for the other £1300. Is this right?

While we were on holiday in Portugal we were pressured into buying a timeshare apartment. We paid a £600 deposit but realised almost immediately that it was a mistake and wrote to the firm to cancel the deal. We understand there’s a two-week cooling off period, but after four months we have heard nothing and haven’t had our money back.

I’’ve recently been asked to pay the bill for my holiday and the travel firm has quoted two separate prices: one for paying by cash or cheque, and a slightly higher one for payment by credit card. I thought this practice had been outlawed several years ago?

I placed a deposit on a motor home but discovered it wasn’t a listed conversion so I asked for my money back. The garage refused to do this, but said they would hold my deposit for six months so that I could use it to buy another vehicle. Is there any way I can get my deposit back?

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