When our new leather suite was delivered there was a fault with it. The shop sent it back to the manufacturer, but they didn’t accept there was a fault and, two months later, returned it to the shop. However the shop manager agrees that there’s a manufacturing fault. Where do we go from here?
If you reject defective goods immediately you are entitled to your money back. If you allow a shop to try to rectify a fault with brand new goods you can lose your right to a full refund, but I think you should argue that you rejected the suite at the time and, as a compromise, you could ask the shop to supply a different one instead of giving you your money back. Bear in mind that your contract is with the shop, not the manufacturer.