Areas of Law / Consumer Law

Last September I started a computer training course, which cost £2500. However I have discovered that the software firm is scrapping one of the exams at the end of the year. I have tried to cancel the course and get my money back but without success. What do you recommend?

It’s not quite clear what the effect of scrapping the exam will be, but for the sort of money you paid you are entitled to get something. If it means you won’t receive a recognised qualification at the end of your course you should be entitled to your money back. As experts in the field of computer training the firm should be aware of changes in the industry. If they can’t offer you an alternative they should refund your money, and if necessary you can start proceedings against them in the small claims court.

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