I ordered a computer by mail order, paying nearly £800 by direct debit. The business has apparently been taken over by another large firm which is using the name but has taken on none of its financial liabilities. How do I stand as regards getting either my money back or delivery of the computer?
This is bad news. I’m afraid you’ve probably lost the lot if you’re correct about the terms of the takeover. Check this out, although your chances of getting your goods or your money will be equally remote if the firm has gone into receivership or liquidation. If you went to the firm’s warehouse and found your machine with your name and address on it, it would be yours to take away. You would have got your money back if you had paid by credit card.