Areas of Law / Consumer Law

We had a damp course installed 20 years ago with a 30-year guarantee. The damp in the back wall has been getting progressively worse, so I ‘phoned the firm, which has been taken over by somebody else. They want £120 to come and inspect it, but I don’t have that sort of money. What can I do?

Many of these firms charge a call-out fee, but if the damp course has failed and the firm agrees the work falls under the guarantee you may well be entitled to your £120 back. Check this with the firm. I have to say that you’ve been lucky a) because the new company probably didn’t have to honour the guarantees issued by the firm that fitted your damp course originally and b) that after 20 years they were around at all.

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