A senior manager, who has now left the company, told me I was to get a pay rise effective from the first of the month. A colleague was told the same thing. When the rise didn’t show up in my pay packet I had a meeting with the head of personnel, who denied all knowledge of the increase. I am concerned that the pay award will not now materialise.
It’s important to get these things in writing. Although what you were told by the manager who’s now left was contractually binding you have the difficulty of proving that the conversation actually took place. If your colleague (or other people) was present at the time and will back you up you could take your case to an employment tribunal which could award you the increase. Use the firm’s grievance procedure first.