I was involved in a traffic accident, so I signed up with an accident claims company. The problem is that the service is very poor; they don’t seem to care because they are going to get paid anyway.
There is no good reason for anyone to instruct an accident claims company to deal with a claim for personal injury. There are several local solicitors specialising in this type of work who are accessible, professional and who would do the work efficiently to obtain a satisfactory result without claiming a percentage of the compensation. If you now consult such a solicitor he or she will contact the accident claim company with a view to transferring the papers. They will also advise whether you will have to pay the accident claim company anything for their involvement.