Areas of Law / Consumer Law

We bought an expensive carpet a year ago. It was supposed to be “fade resistant”, but now it’s gone white with the sun. The people who are now in the shop say the previous firm went into liquidation. Is there anything we can do?

Probably not a lot, unless the carpet came with a manufacturer’s guarantee. It’s certainly worth contacting the factory: if it’s a reputable firm they may wish to resolve the matter even if they didn’t provide a guarantee. But from a legal point of view your contract was with the shop that sold you the carpet, and if the firm is no longer in business you won’t be able to pursue your claim. You can register your claim with the liquidator of the old firm but I think it highly unlikely that you will receive a dividend from this source.

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