My son bought a double bed 22 months ago at a cost of £950 and it has completely collapsed. The shop says it is out of its 12 month guarantee and there is nothing they can do. Surely a bed costing this much should last longer?
The fact that the warranty has lapsed doesn’t mean that the shop can wash its hands of you. A court may well agree that an expensive bed should last longer than 22 months. If the shop can’t or won’t repair it you should threaten to sue them for, say, four-fifths of the cost of repair or replacement on the basis that it might have been expected to last at least ten years. Try to reach a compromise, but if you have to go to the small claims court make sure you have photographs.