My mother bought a property in a retirement complex ten years ago. Many of the facilities in the brochure never materialised: there is no health club, swimming pool, bowling green, putting green or outdoor brasserie for example. As a result my mother’s apartment is now worth £100,000 less than what she paid for it. Is there any way we could get compensation for this?
It depends entirely on the contract your mother entered into when she bought the property. It’s unlikely that the owners of the complex will have made cast iron commitments to provide these additional facilities in the sale particulars, and in any event there is a good chance that it will be too late for her to bring a claim with your mother having purchased the property 10 years ago. See a solicitor before further time passes.