My car hit a bridge which was being maintained by contractors employed by the council. There were no signs to warn of the danger. The council said I should get in touch with the contractors: they in turn said it was the councils responsibility. The contractors were said to be talking to their insurers, but three months later I still haven’t had a response.
Write to the contractors setting out details of your claim and giving them 14 days in which to admit responsibility or pay up. If they continue to deny liability it may be necessary to make the council second defendants to your claim. It will help if you have photos of the accident and witnesses who will confirm that no warning signs were in place and that you weren’t driving recklessly. You may need a solicitors help with this.