We live in a block of retirement flats which were built just over three years ago. There’s now a problem with the heating system, but the landlord (who was also the builder) insists this is due to “wear and tear” while we think it was faulty installation. I understand there’s now a tribunal system for resolving landlord/leaseholder problems. How would we go about applying to it?
The tribunal is mainly for determining whether service charges are reasonable. If you are arguing that the heating system is inherently defective then it should be repaired under the terms of the lease, and would not be a matter for the tribunal. You should probably see a solicitor about this, since if your heating isn’t working (especially in retirement flats) and the landlord won’t repair it you could be entitled to compensation for harassment.