Areas of Law / Consumer Law

I’ve had an estimate for some replacement windows. I paid a £200 deposit, but I’ve since changed my mind about going ahead with it. The company says I can’t cancel the job at his stage, is this correct?

If you ordered the windows in a “doorstep sale” ­–normally in your home –you will have a “cooling off” period in which to cancel your order. If this was the case the salesman should have left you a notice informing you of your rights, and if he didn’t the contract is unenforceable in any case. If you ordered the windows by going into a shop you may have to be prepared to forfeit your deposit if you want to cancel. Paying a deposit is more than a formality or a sign of good intentions: it’s usually part of a binding contract.

Area of law: Consumer Law

More Questions About Consumer Law

We recently bought an oil-fired combined cooker and central heating boiler. We were concerned that it would be noisy, but went ahead with the purchase after the manager of the shop gave us a demonstration in the showroom. When the cooker was installed it was so noisy we went back to the shop, only to discover that the demonstration model was gas-fired! Do we have any right to ask them to change the cooker?

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