Areas of Law / Consumer Law

I bought a new gas boiler last year. Within six weeks it broke down, and the firm quickly repaired it. Three months later the same valve failed again and a different technician told me he couldn’t say how long the new one would last. What rights will I have when the warranty period has elapsed?

You should enter into correspondence with the suppliers immediately to sort this out. You should probably have rejected the boiler as not of satisfactory quality when the problem valve failed a second time. Be aware that after a period of time a consumer can lose their right to reject goods, as it will be deemed that by failing to actually return them the consumer has accepted the goods with the defects. Generally speaking consumers have six months to reject goods with a latent defect.

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