Areas of Law / Consumer Law

We bought a bathroom suite from a DIY store. Then we went on holiday leaving someone looking after the house and the store delivered a second bathroom suite, which is now blocking our garage. Despite ‘phone calls to the store, the head office and the delivery firm we can’t get anyone to take it away. What can we do?

I suggest you write to the firm giving times when the goods can be collected within, say, the next three weeks. You should state that you intend to dispose of the second bathroom suite after that time, and tell them about the inconvenience it is causing you. You have to make sure that you could convince a court, if it became necessary, that you’d given the store every opportunity of collecting the suite before you disposed of it.

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